Surgery Activity

August 2024

incoming calls

Total number of calls to surgery

3,422

Down-462 (3,884)

incoming calls answered

Calls answered within 2 mins

2,130

Down 374 (2,504)

incoming calls abandoned

Number of calls abandoned

209

Up 34 (175)

Prescriptions

Items issued via prescription

14,279

Down-1624 (15,903)

Referrals

Referrals Made

352

Down-5 (357)

Med3s

Fit Notes Issued

352

Down-17 (359)

Outbox

Admin Comms Issued

2,012

Down-404 (2,416)

messages

Total messages sent and received

232

Down-51 (283)

digital requests

Total digital requests submitted

279

Down-6 (285)

Appointments

Appointments Total

4,459

Down-185 (4,644)

Appointments seen

Appointments Seen

(96.569%)

4,306

Down-212(4,518)

Appointments Did not attend

Did not attend

(3.431%)

153

Up27 (126)

Published: Oct 1, 2024