Surgery Activity

December 2024

incoming calls

Total number of calls to surgery

3,382

Down-450 (3,832)

incoming calls answered

Calls answered within 2 mins

2,129

Down -57 (2,186)

incoming calls abandoned

Number of calls abandoned

137

Down -65 (202)

Prescriptions

Items issued via prescription

15,264

Down-794 (14.470)

Referrals

Referrals Made

298

Down-133 (428)

Med3s

Fit Notes Issued

330

Down- 47 (377)

Outbox

Admin Comms Issued

2,348

Up447 (1,901)

messages

Total messages sent and received

159

Up-155 (314)

digital requests

Total digital requests submitted

265

Down-8 (273)

Appointments

Appointments Total

4,302

Down-567 (4,869)

Appointments seen

Appointments Seen

(97.025%)

4,174

Down-555 (4,729)

Appointments Did not attend

Did not attend

(2.975%)

128

Down-12 (140)

Published: Feb 28, 2025