Surgery Activity

March 2023

incoming calls

Total number of calls to surgery

3,755

Down-17(3,772)

incoming calls answered

Calls answered within 2 mins

1,080

Down-1,627(2,707)

incoming calls abandoned

Number of calls abandoned

197

Up46(151)

Prescriptions

Items issued via prescription

13,954

Down-455(14,409)

Referrals

Referrals Made

376

Down-73(449)

Med3s

Fit Notes Issued

349

Down -47(396)

Outbox

Admin Comms Issued

842

Up219(623)

messages

Total messages sent and revieved

165

Down-3(168)

digital requests

Total digital requests submitted

161

Down-123(284)

Appointments

Appointments Total

3,866

Down-324(4,190)

Appointments seen

Appointments Seen

(96.482%)

3,730

Down-310(4,040)

Appointments Did not attend

Did not attend

(3.518%)

136

Down-14(150)

Published: Sep 27, 2023