Surgery Activity

July 2024

incoming calls

Total number of calls to surgery

3,461

Down-527 (3,988)

incoming calls answered

Calls answered within 2 mins

2,453

Down 149 (2,602)

incoming calls abandoned

Number of calls abandoned

81

Down -71 (152)

Prescriptions

Items issued via prescription

13,520

Down-1335 (14,885)

Referrals

Referrals Made

378

Down-23 (401)

Med3s

Fit Notes Issued

269

Down-98 (367)

Outbox

Admin Comms Issued

2,639

Up227 (2,412)

messages

Total messages sent and revieved

271

Up2 (269)

digital requests

Total digital requests submitted

290

Down-1 (291)

Appointments

Appointments Total

4,204

Down-877 (5,081)

Appointments seen

Appointments Seen

(96.432%)

4,054

Down-862(4,916)

Appointments Did not attend

Did not attend

(3.568%)

150

Up15 (165)

Published: Aug 12, 2024