Surgery Activity

September 2024

incoming calls

Total number of calls to surgery

3,743

Down-321 (3,422)

incoming calls answered

Calls answered within 2 mins

2,147

Up 17(2,130)

incoming calls abandoned

Number of calls abandoned

226

Up 17 (209)

Prescriptions

Items issued via prescription

14,526

Down-247 (14,279)

Referrals

Referrals Made

378

Up26 (357)

Med3s

Fit Notes Issued

391

Up49 (342)

Outbox

Admin Comms Issued

19,768

Down-17,756 (2,012)

messages

Total messages sent and received

263

Up31 (232)

digital requests

Total digital requests submitted

289

Up10 (279)

Appointments

Appointments Total

4,612

Down-153 (4,459)

Appointments seen

Appointments Seen

(97.637%)

4,503

Down-197(4,306)

Appointments Did not attend

Did not attend

(3.431%)

109

Down-44 (153)

Published: Nov 5, 2024